You
can get a new password. Email to us : it_helpdesk@arb.com.my and
supply some basic verification information, such as your birthday and the
address you provided when you registered.
Make sure to provide the same information you gave during registration or when you last updated your account. Without the correct verification information, you will not be able to obtain a new password.
Why
doesn't my password work?
There
are several reasons why you may be getting an "Invalid Password"
error message:
Set
your CAPS LOCK key correctly.
Passwords are case sensitive (meaning that "PASSWORD," "PaSsWoRd,"
and "password" are not equivalent), so be sure to keep this in
mind when entering your password.
Sign
in with the correct User Name.
Make sure that you are using the correct user name.
Delete your cookie files. A cookie is a small piece of information stored by your browser that helps identify you. If your cookie is not being accepted correctly, you will be logged out of your account as soon as you move to a different page. This may be blocking your current ability to log in or stay logged in. To delete your cookies, close all browser windows, find the "cookies" directory, and delete the cookie files inside. As always, make sure that you have selected the proper files before deleting.
Clear
your browser's cache.
The cache is the memory your browser uses to store content of the web pages
that you visit. Storing that content lets your browser load those same pages
more quickly the next time you visit them.
If
you're still having problems, please request a new
password